How Green Vision Pro Pty Ltd collects, uses, stores and protects your personal information.
Last updated: 2025
Green Vision Pro Pty Ltd (ABN 38 699 193 238) ("Green Vision Pro", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle personal information collected through our website and in the course of providing energy upgrade services across Victoria. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We collect personal information that you provide to us directly, including your name, phone number, email address, suburb or postcode, property type and details about your property and the upgrades you are interested in. We only collect information that is reasonably necessary to respond to your enquiry and to assess or deliver our services.
When you complete an enquiry or assessment form on our website, the information you submit is sent to us so we can respond. This typically includes your contact details, your location and the service you are interested in. Form submissions may be processed through a third-party form provider on our behalf.
If you contact us by phone, email or our website, we may keep a record of that correspondence and the details you provide so we can assist you and maintain a history of your enquiry.
To assess your eligibility for upgrades under the Victorian Energy Upgrades program and to arrange any work, we may collect additional details about your property, your existing equipment and your eligibility. This helps us recommend suitable options and coordinate an assessment or installation.
We use your personal information to respond to your enquiry, assess your eligibility, provide quotes and assessments, arrange and deliver services, and keep you informed about your enquiry. With your consent, we may also contact you about relevant upgrades and offers. You can opt out of marketing communications at any time.
Where you have provided your contact details and consent, we may contact you by phone, SMS, email or messaging apps regarding your enquiry and your selected products of interest. Details of how we contact you are set out in our Consent to Contact.
To assess eligibility and deliver services, we may share relevant information with installers, VEU accredited providers, service partners or contractors where necessary to provide the services you have requested. We share only what is reasonably required, and we expect these parties to handle your information appropriately.
Where applicable, certain information may need to be provided to accredited providers or recorded as part of administering upgrades under the Victorian Energy Upgrades program. This is done only to the extent required to deliver and register eligible upgrades.
Our website may use cookies and analytics tools to understand how visitors use the site and to improve our service. This information is generally aggregated and does not identify you personally. You can manage or disable cookies through your browser settings.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored using secure systems and is retained only for as long as it is needed for the purposes described in this policy or as required by law.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to your request within a reasonable time.
If you have a question or concern about how we handle your personal information, or would like to access or correct your information, please contact us:
Green Vision Pro Pty Ltd
ABN 38 699 193 238
St Albans VIC 3021
Email: info@greenvisionpro.com.au
Phone: 0468 280 087