Clear answers to the most common questions about Victoria's Energy Upgrades program, eligibility, the process, and what to expect when you work with Green Vision Pro.
The Victorian Energy Upgrades (VEU) program is a Victorian Government initiative designed to help households and businesses reduce their energy consumption and bills. Under the program, accredited providers like Green Vision Pro can offer discounted or low-cost energy upgrades by claiming Victorian Energy Efficiency Certificates (VEECs) on your behalf. The program is administered by the Essential Services Commission (ESC).
Yes. The VEU program is a long-running Victorian Government scheme with no current end date. It has been running since 2009 and continues to expand with new eligible products and services. The Victorian Government has committed to the program as part of its broader energy transition policy. You can verify the program's status at any time via the Essential Services Commission website.
VEECs are tradeable certificates created when an energy upgrade is completed. Each certificate represents a tonne of greenhouse gas emissions saved over the lifetime of the upgrade. Energy retailers are required by law to purchase a certain number of VEECs each year. As an accredited provider, Green Vision Pro creates and sells these certificates, which is how we can offer upgrades at a reduced cost to you, subject to eligibility. You don't need to do anything with VEECs yourself; we handle everything.
Green Vision Pro currently offers six upgrade categories under the VEU program: hot water heat pumps, reverse-cycle heating and cooling, solar panels and battery storage, weather sealing and draught proofing, high-efficiency showerheads, and non-building lighting upgrades (commercial/industrial). The full program also covers other activities, contact us to discuss your specific situation and we'll identify everything you qualify for.
Most Victorian homes and businesses are eligible for at least some VEU upgrades. Eligibility depends on the specific upgrade type, your current equipment, property type, and location. For example, hot water heat pump upgrades generally require you to have an existing electric or gas hot water system, while reverse-cycle AC upgrades require an existing heating system. The best way to find out is to contact us for a free assessment, we'll identify exactly what you qualify for within one business day.
Yes, in many cases. Some upgrades, like efficient showerheads, can be installed in rental properties with tenant consent and don't require landlord involvement. For larger upgrades like heat pumps or reverse-cycle systems, the landlord would typically need to be involved as they affect the property infrastructure. We regularly work with both landlords and tenants and can advise on the best approach for your specific situation.
Absolutely. Commercial and industrial businesses can access significant VEU incentives, particularly for lighting upgrades, space heating and cooling, and hot water systems. Larger commercial sites often generate more VEECs per upgrade, meaning the subsidies can be proportionally larger. Our commercial team handles businesses from small retail shops through to large warehouses, sporting facilities, and industrial sites across Victoria.
Yes, Green Vision Pro services all of Victoria, including metro Melbourne, Geelong, Ballarat, Bendigo, Shepparton, Warrnambool, the Latrobe Valley, Mornington Peninsula, and everywhere in between. The VEU program applies equally across the whole state, and our installation teams operate statewide. Contact us with your postcode and we'll confirm availability in your area.
From initial enquiry to completed installation, most upgrades are finished within 7 to 14 days. The process is: (1) you submit an enquiry, (2) we assess your eligibility and confirm the upgrade plan within 1 business day, (3) you approve the work, (4) we handle all the government paperwork and compliance, (5) our installers complete the job, usually within a week of approval. We'll give you a clear timeline upfront and keep you informed every step of the way.
Very little. You'll need to provide some basic information about your property and current equipment, sign an agreement authorising the upgrade, and be present (or have someone present) for the installation. We handle all the government applications, ESC compliance paperwork, product procurement, and registration. Most customers describe the process as "surprisingly easy."
It depends on the upgrade type and the current VEEC market price. Many upgrades, particularly showerheads and weather sealing, are completely free for eligible households. Heat pump hot water systems and reverse-cycle AC units typically involve a small co-payment (ranging from $0 to a few hundred dollars depending on the system and current incentives). Solar and battery systems may involve a larger customer contribution, offset by incentives. We always give you a clear, all-inclusive quote before any work begins, no surprises.
Yes. We take data privacy seriously. We only collect information necessary to assess your eligibility and complete the upgrade. We never sell or share your personal information with third parties. The only information shared outside our organisation is what's legally required to register your upgrade with the ESC's VEU Registry. Our full Privacy Policy is available on our website.
Savings vary by upgrade type and your current energy use. As a guide: hot water heat pumps typically save $500-$900/year; reverse-cycle AC replacing gas heating saves $600-$1,400/year; solar systems save $1,200-$2,400/year; weather sealing saves $200-$600/year; efficient showerheads save $100-$300/year. We'll give you a personalised savings estimate during your assessment based on your actual energy usage and current tariffs.
All products we install come with full manufacturer warranties, typically 5 years for heat pumps and air conditioners, 10 to 25 years for solar panels, and 10 years for batteries. Our workmanship is also backed by a 2-year installation warranty. If anything goes wrong with the installation itself within that period, we'll fix it at no cost to you. We only use products from reputable brands with established Australian service networks.
Call us. We have a dedicated after-sales support line and our team will respond to any issue promptly. For product faults under manufacturer warranty, we'll liaise with the manufacturer on your behalf. For installation issues, we'll send a technician at no cost. We're not a fly-by-night operation, we've been serving Victorian customers since 2025 and we stand behind every upgrade we deliver.
Yes, and we actively encourage it. Bundling multiple upgrades, for example, a heat pump hot water system, weather sealing, and efficient showerheads all in one visit, reduces disruption to your household and often maximises the total incentive value. Our assessors will recommend the optimal combination of upgrades for your property and help you plan the most efficient installation sequence.